HUMAN ATTITUDE SUCKS

20th October 2009

Juz dun understand why some people are having sucks and shitty attitidue to customer services workers. Im also in customer service field and facing all sorts of nonsence and irratating people EVERYDAY!!!! Why cant they be nice and sincer towards us and is not that they are paying millions of dollars to us to serve and treat them like ROYALTY!

INCIDENT 1 -
At a hot sunny afternoon, one patient came into the clinic to consult the doctor. As Josephine was attending to him, drug despatch came and i attended to him. Juz as we were both busy, a woman brought her daughter in and walked straight to the toilet. From my past experiences about all this "BORROWING" toilet incident, i knew she was just making use of the clinic toilet. After i settled with the despatch, i told Josephine if she came out i will definately questioned her. Much as i expected, she juz went straight to the exit without a word of THANK YOU for borrowing the toilet. Immediately i stopped her from leaving.
I told her off by saying : " Hey, dun u think u are being rude for not asking permission to use the toilet and without saying thank you after using? And do u knw that the toilet is not meant for the public, is only meant for our patients and staffs to use?"
And i walked straight to the toilet and as i have expected, it was in a big mess!!! With dirty footsteps and water all over the floor and water from the tap dripping as she did not turn it off. Its really in a bad state! She just stared at me and i said: " Do you knw u really make a mess of it and its so unfair for us for that we have to clean up the mess for you and worse is u are not our patient! U have to clean up for us before u leave." OMG, suddenly i realised that y im so mean towards her. Was i really had enough of all this people or just purposely said it out of anger???? Haiz......
Situation became worse when Dr came out from his room. He screamed and shouted at the woman and both started to quarrel. With a snobbish attitdue, she threatened Dr that if he got the guts, called the police and arrested her la!!! She would wait there for the police. And he really called the police lo!!!!!! He told them that there is this woman who trespassing to his property, create a scene and refused to leave. She was stunned and speechless when she realised my dr really called the police. Actually it was juz a super minor issue which we could settle amoung ourselves but because of their anger the police were involved. While waiting for about 10 mins for the police to arrived, both of them were swearing at each other. She scolded dr that this clinic was a renting place and he also have to pay the rent and is consider a public place. WOW he so pissed off and shoot her back : " DO U KNW U R STEPPING ON MY PROPERTY!! THIS WHOLE PLACE IS BOUGHT BY ME!!! WHAT RENT!!! UR HOUSE IS RENT LO STUPID!!!! SEE UR FACE I ALSO SIAN !!!! " Haiz... all sorts of nasty words came out from the both of them...
And out of a sudden, she broke down and cried and she called the police again. Haiyo..... she complaint to the police that dr insulted her as a pig, poor and couldnt afford her own house. So ridiculous, i almost broke out in laughter by what she said. GOSH.... do u think the police will be bothered to hear who scold u pig or what????? In the first place dr did not scold her pig at all.
Two malay police arrived and each spoke to her and dr to get the whole situation clear. After the explanation, the police mentioned that dr actually can charge or sue her for trespassing to his property. But dr said he did not want to do so juz give her a warning but it will be recorded as a case record. As in if anything happened to the staffs, himself or the clinic, she will be the first culprit to be arrested. And she just left the place by asking the police to apologize on her behalf. Haiz...... what a silly and stupid incident that i had encountered.

INCIDENT 2 -
No point having such big signboard at my counter { CASH PAYMENT ONLY}
Some people will never notice it and keep asking and grumble about modes of payments.
This woman came in and consulted dr. After dispensing the medicine to her, she passed me her nets card. Politely i told her we only accept cash payments, she showed me a angry face and said " Wow liao, u expect me to go to the mall juz to withdraw money for you ar !!!" Super pissed off lo, what u expect me to do when u have no money to pay??? Waived it, give u free medication with mc or help u go n withdraw???? WOW KAO, talking to this type of people really makes my blood pressure raised!!!!! I dun give a damn as i insited she has to go n withdraw. Fifteen mins later, she came bk with the money and slammed it on the counter and snatch the whole pkt of medicine and left. Sucks right???? What was she trying to show n vent anger on me!!!

All these people really spoilt my day lo!!!!!!!!!!!!!!